LO 1: Understand the organisation and administration of meetings
- Describe the features of different types of meetings
- Outline the different ways of providing administrative support for meetings
- Explain the steps involved in organising meetings
LO2: Understand the organisation of travel and accommodation
- Describe the features of different types of business travel and accommodation
- Explain the purpose of confirming instructions and requirements for business travel and accommodation
- Explain the purpose of keeping records of business travel and accommodation
LO3: Understand how to manage diary systems
- Describe the features of hard copy and electronic diary systems
- Explain the purpose of using diary systems to plan and co-ordinate activities and resources
- Describe the types of information needed to manage a diary system
- Explain the importance of obtaining correct information when making diary entries
LO 4: Understand how to use office equipment
- Describe different types of office equipment
- Explain the uses of different types of office equipment
- Describe factors to be considered when selecting office equipment to complete tasks
- Describe how to keep waste to a minimum when using office equipment
LO 5: Understand the use of mail services in a business context
- Describe the types of mail services used in business organisations
- Explain the need for different types of mail services
- Explain the factors to be considered when selecting mail services
- Explain the factors to be taken into account when choosing postage methods
LO 6: Understand customer service in a business environment
- Describe different types of customers
- Describe the impact of their own behaviour on a customer
- Explain the impact of poor customer service
Business Administration 