Units

Units in grey are not yet completed.

Mandatory Units:

Communication in a business environment		Understand Employer Organisations		Principles of providing administrative services
Principles of business document production and information management		Manage personal performance and development		Develop working relationships with colleagues

Optional Units – Group A

Administer the recruitment and selection process		Handle mail		Organise business travel or accommodation
Provide reception services		Provide administrative support for meetings		Prepare text from notes using touch typing
Manage diary systems		Collate and report data		Contribute to the organisation of an event
Employee rights and responsibilities		Prepare text from shorthand		Buddy a colleague to develop their skills
Store and retrieve information		Administer parking dispensations		Administer finance
Prepare text from recorded audio instruction		Archive information		Administer human resource records
Produce business documents		Produce minutes of meetings		Meet and welcome visitors in a business environment
Health and safety in a business environment		Use a telephone and voicemail system		Contribute to the development and implementation of an information system
Monitor information systems		Develop a presentation		Deliver a presentation
Analyse and present business data		Maintain and issue stationery and supplies		Use and maintain office equipment

Optional Units – Group B

Using Email		Bespoke Software		Spreadsheet Software
Data Management Software		Presentation Software		Word Processing Software
Website Software		Deliver customer service		Participate in a project
Processing customers’ financial transactions		Payroll Processing		Process information about customers
Develop customer relationships

Optional Units – Group C

Understand the use of research in business		Understand the legal context of business		Principles of marketing theory
Principles of digital marketing		Principles of customer relationships		Understand working in a customer service environment
Know how to publish, integrate and share using social media		Exploring Social Media		Understand the safe use of online and social media platforms
Principles of equality and diversity in the workplace		Principles of team leading